and around the billing aspect, that’s a lot more horrendous! Requested a different cell phone as my contract was up for renewal on-line was imagined to get $one hundred credit score hardly ever confirmed up despatched the cell phone by using mail the best way they instructed me to copyright Post and bought it. I bought a textual content information saying they acquired it and my credit history are going to be on my bill, but still my Invoice came they usually continue to cost me for it. Once i named. That they had the audacity to state the cellphone wasn’t the cellphone they ended up anticipating?! What other mobile phone could it are? It absolutely was their phone they sent me two yrs back?! With all the provide it back again program?! They advised me they might check into it and electronic mail me back never ever received an electronic mail. They named me back and we’re seeking to say it had been a technical challenge with my mobile phone precisely the same agent who is imagined to have looked after me?
Hey @DjE we will unquestionably do what we could that can help. Are you able to be sure to send out us A personal concept and We are going to go from there?
It's now been two months and my issue with the billing hasn't been resolved , I have already been customer Telus for more than twenty years which customer service is horrendous! I questioned to talk to supervisor a lot of repeatedly closing. She mentioned she would they also wanted me to Visit the shop the place I fall the cellular phone off and acquired the cell phone After i advised her I did all of it online she didn’t believe me? The mobile phone I been given the box was opened and there was no physical Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I had to go all the way down to The shop to have why was my box open? Why wasn’t my box sealed? Cellular phone fall batteries is extremely quite sluggish like my old telephone was way a lot better than this factor. I feel they gave me a previous cellphone is the way in which they deal with customers with lengthy since they reward loyalty ?!!!
Simply just kind the small print of your inquiry in a very information and it'll be despatched to a human agent. Messaging here is asynchronous (non-Dwell), so that you can near the app or go about your working day while the agent performs toward discovering you a resolution.
You could only modify it. I waited for an hour or so around the cell phone to talk to a human. He was beneficial, but had to redirect me to a different particular person. I was then on keep for one more hour. They presented me a greater offer, nonetheless it wasn't what was presented on-line. These specials are For brand new customers. Being a loyal customer I would have to fork out $seventy eight in comparison to $sixty to get a new customer, for the service I wished.
in the Black Friday i termed Telus to receive me a completely new mobile line for my daughter if there is a offer like i obtained previously for my other Young children Telus technical support being a faithful customer with Telus.
I guess I'm just aged, but I bear in mind a time when you could call a company, talk with a human with out sitting on keep for several hours, and actually get customer service. Many thanks Telus for an exquisite customer practical experience.
I am instructed to talk to Loyalty and determination and even now having no in which. I've managed to speak to 2 those who identified as by themselves managers in the Philippines, who couldn't aid me.
The TELUS crew acknowledges that our work spans numerous Territories and Treaty locations and we're grateful for the standard Understanding Keepers and Elders who are with us these days, those who have absent in advance of us and the youth that encourage us.
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I would love a get in touch with from somebody who has some choice generating electric power on how I can close my accounts and become completed with Telus.
The TELUS staff acknowledges that our work spans several Territories and Treaty regions and we have been grateful for the traditional Knowledge Keepers and Elders who will be with us currently, those who have gone in advance of us and also the youth that inspire us.
Looks like all we will do now is air our grievances over a public forum inside the hopes of someone in a position of authority can actually do a thing about this.
I’ve in no way used such a service just before, but it absolutely was uncomplicated and very useful. I realized that my issue was about to ruin my complete vacation, and you also actually saved me.